VP of Engineering & Manufacturing
Prior operations leadership was terminated following serious mismanagement — inventory in disarray, throughput declining, revenue stagnating. Having spent seven years earning deep expertise across every function, I was the natural choice to step into the void and lead the full rebuild.
- Scaled monthly revenue from $600K to $1.5–1.75M in 10 months by simultaneously restructuring every department, process, system, and team — nearly tripling turnover from a standing start.
- Nearly doubled production capacity — 20,179 units in 10 months — while holding 100% uptime through two concurrent facility construction projects during a record sales surge.
- Executed the "Warehouse Washout": a 60-day physical and logical reorganization of all racks, bins, and inventory, establishing a clean, scalable foundation.
- Replaced a broken ERP scheduling system with data-driven, predictable production planning — converting a reactive manual operation into a measurable one.
- Deployed live Production and Shipping Boards on the floor, giving Sales and Support real-time order visibility and closing the fulfillment communication gap.
- Rebuilt the entire operations organization from scratch — engineers, warehouse, assembly, operations, manufacturing, and HR — where none of the prior team remained.
- Established the "Elite Talent Standard," a minimum Bachelor's/Master's requirement for key managers and engineers, permanently raising the organization's caliber.
- Delivered 10 months of intensive leadership training to four managers, creating a self-sustaining management layer capable of autonomous decisions for the first time.
- Re-aligned all departments around transparent, real-time communication — eliminating the silos that had driven costly errors.
- Developed 10–12 new products and filed 10 patents during the turnaround, protecting competitive position and technological leadership.
- Designed and launched 3 of the company's most commercially successful products, building partner bundles that opened new sales channels.
- Led all solution engineering and managed technology partnerships, equipping Sales to position and close complex technical deals.
- Used AI tools to compress months of curriculum development into days, enabling the sales team to articulate product innovation immediately.
- Spearheaded the "ACE" AI chatbot rollout — a 24/7 technical validation tool for customers and Sales Engineers.
- Built the Freshdesk support ecosystem from scratch: SLAs, documentation, escalation protocols, and a professionalized customer experience.
- Engineered proprietary WIP and routing software projected to save $500K in NetSuite overhead over three years, replacing costly enterprise modules.
- Overhauled QC with production checkpoints, reducing the error rate to under 5% from a prior unmanaged state.
- Negotiated blanket purchase orders locking in favorable pricing and protecting continuity during rapid scale-up.
- Partnered with Mainfreight to restructure logistics below prior DHL rates, directly improving per-unit margin.